FAQs

Nothing! We are happy to inspect your car and provide an estimate if required at no charge.

If the damage is smaller than the size of a loonie, then it is usually repairable.

We require the vehicle to stay in our shop for a minimum of 3 hours when replacing the windshield. If your ADAS system requires recalibration, it would be 4-5 hours.

We stock as many windshields as possible. When we do have to order a special windshield or car window it generally takes 2-3 business days. Replacement glass for less common or brand new models may take longer than 3 business days.

There are two main types of glass widely used for vehicles. Laminated glass is most commonly used for the windshield, it is two pieces of glass “glued” together with plastic in between the layers. Tempered glass is any other glass on the vehicle. Tempered glass is stronger as well as heat and scratch resistant. Tempered glass is designed to shatter into tiny little pieces rather than large sharp shards of glass. This is why tempered glass is often referred to as safety glass.

OEM glass is not required for replacement or recalibration on most vehicles. The glass we use is guaranteed to meet the same requirements of OEM and Department of Transportation (D.O.T) certification. Read our blog post about choosing the best windshield replacement glass for more information.

We aim to have a high success rate. There is always a chance that glass could break depending on factors such as age, scratches, chips, etc. As well, in order to save the glass, sometimes there may be damage to surrounding mouldings. We utilize a few different methods to try and save the glass as well as minimizing any scratching or other damage that may occur.

Yes, but you might still have to pay your deductible.

You will need to do one of the following:

• Click on our “Open Glass Claim” button, and fill out the online form;
• Give us a call at (204) 25GLASS, we will take down the required information over the phone and open your claim;
• Call MPI directly at (204) 985-7000, answer their questions, and let them know you will take your vehicle to ACR Glass to be completed. We will do the rest for you when you arrive with your vehicle.

To open an MPI glass claim through our form, you will need to know:

• Which car window is damaged
• The type of damage (crack, chip, multiple chips, etc.)
• The vehicle’s license plate, make, model, and year
• The (approximate) date the damage occurred
• What caused the damage
• The location the damage occurred
• The name, phone number, and email address of the car’s registered owner

You may need additional information if the vehicle is a trade-in, or if it’s used for business purposes.

We will book an appointment with you, and open an MPI claim on your behalf.

If a claim has already been opened, you (or the insured) would have to call MPI at (204) 985-8777 to advise them ACR Auto Glass will do the work and complete the claim.

Glass claims do not go against your rating or affect your premiums.

For a windshield replacement, you’re responsible for paying your deductible. See our MPI Deductible Breakdown for more information.

If you have comprehensive MPI coverage, your windshield repair will be free. If not, you pay the ACR chip repair rate, which is $80. This is discounted from MPI’s standard chip repair rate of $100.

If you have comprehensive insurance, your repairs will be fully covered if you provide a police report number and information on how and when you made the police report. Otherwise, you’re responsible for paying your MPI deductible.

We book out a courtesy car on a first come, first serve basis. If unavailable, we would provide you with a rental car.

We do recalibrations for ADAS (Advanced Driver Assistance Systems) where the cameras are looking through the windshield, such as “Lane Departure Warning” or “Lane Keep Assist”.

We do have a mobile crew to service other shops. We currently do not service repairs or replacements that are done outside of a shop location. As well, recalibrations can only be done at our location.

We have a lifetime warranty on the windshield or auto glass plus the installation if ownership has not changed.